| Please get in touch if you have questions or concerns about your specific item | Items sent back to us without first requesting a return will not be accepted |
|---|---|
| Souq Helal Refund Policy We have a 14-day return policy, which means you have 14 days after receiving your item to request a return | To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging |
| Please remember it can take some time for your bank or credit card company to process and post the refund too | Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item |
|---|---|
| Unfortunately, we cannot accept returns on sale items or gift cards | We also do not accept returns for hazardous materials, flammable liquids, or gases |