While I am pleased that you found the reception staff to be excellent, I am disappointed to read that there were other aspects of your stay that were not up to expectation | I take this opportunity to personally welcome you back soon to the Assila Hotel and do kindly let me know if I could make your stay even more memorable and delightful as myself and my team are ready to serve you and to look after your requests while you are here with us again very soon |
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I will be reviewing the details of your stay with the respective teams so that we may improve our process going forward | We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future |
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
28Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence | I hope that you will give us another opportunity to prove to you that we can offer an exceptional experience in every aspect of your stay |
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I hope that this will not deter you from staying with us in the future | Kind regards, Steven Dear abonasser1411, Thank you for taking the time to share feedback related to your stay at the hotel |
Thank you for taking the time to share feedback from your stay with us.
27This certainly is not the type of experience that we strive to offer our guests | I hope that we will have the pleasure of welcoming you back again in the near future |
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Looking forward to warmly welcome you yet again at the Rocco Forte Assila Hotel, Jeddah | We will be sure to review your comments as a team to ensure that such issues do not happen again |
Osama, It gives me great pleasure to say thank you and to appreciate you on the valuable comment that you posted online about our hotel.
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