| A watch is a fine mechanical object and as such it needs to be cared for in exactly the same way as any quality machine such as a sports car | The brand is committed to exquisite technicity, exemplary finishing and exceptional materials |
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| Sapphire imitations proposed as replacements for the original case will never meet the extremely strict aesthetic and mechanical specifications that make our watches valuable | Every Richard Mille owner has the right to have their watch serviced free of charge within the first three years of ownership, after which the warranty is officially extended for another 2 years |
We cannot guarantee the ethics, the credibility or the know-how of an external jeweller.
14| Richard Mille has always placed immeasurable effort into the production of high-end watches | The card is paired with the serial number of the watch and will have the complete history of your timepiece date of purchase, servicing, warranty |
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| Any intervention on a Richard Mille watch must be carried out by one of our specialised watchmakers, who are fully trained in our manufacturing facilities in Switzerland | With a staggering growth time of more than 4 weeks, each block of sapphire then requires more than 1,000 hours of machining to emerge as a Richard Mille case |
That is to say: through the course of time the oil in the watch needs to be renewed and the mechanism checked for wear and tear in exactly the same manner one would never drive a fine car for many thousands of miles without normal servicing.
12| Any intervention or service performed outside our network will completely void the warranty | The hardness and lack of flexibility sapphire exhibits calls for extreme accuracy right down to microns in the fit between the two bezels and the caseband, as well as for the pushers |
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| No polymers are used to machine its complex, difficult lines or angles | The production of a sapphire case structure took us years of research and testing in order to ensure its adequate response to the demands of strength and comfort |
This is not without risk, however, and requires a great deal of development and the design of new manufacturing processes as well as draconian quality controls.
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