| Scheduling a pickup request from preferred location, date and time• | The driver never called while I was waiting for him for more than 40mins and I had to hit the road because I have 3hrs driving trip and the shipment is urgent |
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| The scheduling on the app or WhatsApp is useless | The shipment is then delivered at your own convenient date and time, not convenient for the customer |
Manage and schedule deliveries at preferred date and time• I called the contact center trying to understand what is going on and we agreed to meet with the driver after he called me in 10mins as they said.
6| And whenever they pickup, they keep me on hold or give a promises to call back but they never did | Track the status of the incoming and outgoing shipments by using mobile number• Click here to track shipments easily through our online tracking system and get a status notification |
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| Find and contact your nearest Aramex outlet• I needed it as soon as possible and because of that situation I had to cancel my trip waiting for them | It is then completely disregarded even though the shipment is sitting in the warehouse |
Live track shipments: See a real — time view of your courier on the map on the day of delivery• Aramex app allows all Aramex customers around the world to manage their entire delivery experience using mobile phone.